ANNEX DIGITAL, INC. PRIVACY STATEMENT
Annex Digital, Inc (the “Company) is committed to respect our clients’ fundamental right to data protection and privacy. The Company has developed a privacy statement that aims to ensure that we comply with the applicable privacy laws, rules and regulations of the Republic of the Philippines, including but not limited to Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the “Data Privacy Act”), its implementing rules and regulations and rules, regulations and the relevant issuances of the National Privacy Commission of the Philippines (“NPC”).
While this privacy statement sets out the general principles that govern the collection, use, and disclosure of our clients’ personal data, we have also developed this privacy statement to inform you more specifically about our privacy practices.
WHAT PERSONAL DATA WE COLLECT
For purposes of inquiring regarding our products and services, as well as the subscription to the same, the Company collects the following information from clients, non-clients, and other site visitors:
- personally identifiable information, which may include, but shall not be limited to, your name, e-mail address, work address, landline or mobile number, the subscription services you use or other information in relation to your account with the Company
- information about your computer,hardware, software and devices we have supplied that is automatically collected, which may include, but shall not be limited to, your IP address, browser type, domain names and other information collected through cookies and other means.
The Company’s objective in collecting information is to ensure that the clients are able to reach the Company for any and all their needs in relation to the subscription.
In reaching out to our Helpdesk for any and all queries relating to the account, subscription, and technical assistance through phone calls, SMS and/or email, the Company reserves the right to record the communication with any clients or non-clients.
In the use of our website, the Company maintains the following means in the collection of information:
- Log Information
IP addresses of site visitors are only collected when transactions are made in the Company’s Website, for log-in and for dispute handling purposes only.
IP addresses of site visitors are logged in a database securely stored in the cloud web server.
Information can be extracted through the content management system of the Company’s Website that is protected by certain security features (i.e. secured log-in system, and restricted access or access is limited only to administrators of the Website).
- Cookies and other similar technologies
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time by informing the web server that you have returned to a specific page. When you return to the Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customized.
You can accept or decline cookies by modifying your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or the linked sites you visit.
HOW WE COLLECT YOUR PERSONAL DATA
We collect your personal data from several sources.
Information you share with us.
Most of the personal data we retain are information you have shared with us. You provide us with personal data when you:
- Apply for our services by filling out services agreements, and other similar or related documents through any of our available channels (online or through our sales representatives);
- Get in touch with us to ask about something, file a complaint or request for service;
- Take part in our research and surveys; and/or
- Information we collect during our relationship with you
We also collect information as you use our products and services, like when you:
- Use our network, facilities and services -whether it is Mobile, Fixed, Home, or any of our other products, services, and channels;
- Use our apps, websites, and self-service channels and portals;
- Join our promos, prize raffles, or rewards & loyalty programs;
- Participate in our market research activities; and
WHERE WE USE YOUR PERSONAL DATA
We process your personal data based on your consent, legitimate business interest, and lawful processing. We ensure that your personal data is disclosed on a confidential basis, through secure channels, and only in compliance with applicable privacy laws and regulations.
In some instances, we may be required to disclose your personal data to our agents, subsidiaries, affiliates, business partners and other third-party agencies and service providers as part of our regular business operations and for the provision of our products and services.This means we might share your information with:
- Our service providers, contractors, and professional advisers who help us provide our products and services.This includes partner companies, organizations, or agencies, and their sub-contractors. For example: our couriers for bill delivery and our clients contact centers for our pre- and post-sales hotline operations
- Our subsidiaries and affiliates with whom you have also signed-up with.We do so only for the improvement of each other’s legitimate business and operations
- Law enforcement and government agencies,but only when required by laws and regulations and other lawful orders and processes.
HOW WE PROTECT YOUR PERSONAL DATA
The Company keeps your personal data in paper-based files and electronic records. Thereafter, the personal information gathered by the Company about you is used to operate our website and deliver the services you have requested.
The Company shall ensure at all times that only authorized personnel may gain access to information and any violation to its set procedure will be accompanied by corrective measures and remedies within the Company. The Company also reserves its right to use the available legal remedies to correct any breach of protocol and procedure.The Company is committed to protecting your privacy by:
- Maintaining physical, technical, and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use, or modification
- Using a secured server behind a firewall, encryption, and other secured controls
- Limiting access on a need-to-know basis.
Procedures shall also be regularly monitored, modified, and updated to ensure that the rights of the Data Subjects are respected, and that processing thereof is done fully in accordance with the Data Privacy Act, and other applicable laws and regulations.
ACCESS AND DELETION
The Company gives you the option of editing, updating, modifying or removing your Personal Information from the Company’s systems, which may include any and all information shared to the Company’s subsidiaries, affiliates, service providers and third-party agents.
The Company retains Personal Information for a period of five (5) years or as long as necessary to fulfill a legitimate business purpose, whichever is later. After this retention period, Personal Information in the Company’s systems will be disposed of in accordance with provisions and procedures of applicable laws.
If you need to access, correct, update, modify or delete any Personal Information you have provided to the Company, please send us an email atdpo@annexdigitalinc.com or contact us at (02) 8877 68 88.
MODIFICATIONS TO THE PRIVACY STATEMENT
From time to time, the Company may update the Privacy Statement, as necessary and without prior notice, and will post the revised statement at its website (https://www.annexdigitalinc.com). If we make material changes to the Privacy Statement that expands our rights to collect and/or use your Personal Information and Sensitive Personal Information, we will notify you through the said website.
This Privacy Statement is updated as of December 29, 2020.
HOW TO CONTACT US
If you wish to inquire on the processing of your information in relation to the Company’s products and services, or if you wish to modify or revoke your consent to the processing of permissions granted in relation to the Company’s offered products and services, please contact us through our Data Protection Officer at:
Business Address:
#26 Diego Silang Ave., AFPOVAI, Taguig City
Business hours:
8:30AM to 5:30PM, Mondays to Fridays
E-mail Address:
dpo@annexdigitalinc.com